01. Reduce lost baskets
Guaranteed 0.2 to 2% reduction in lost baskets
Identify the three major causes of friction disrupting your customers' online experience and hampering your checkout process - business logic issues, slowdowns and technical errors.
02. No software to install
Zero tech changes or tech team time required
No software to install, zero platform or stack changes and no tech team required. You can be up and running within 2 weeks.
03. Save staff resources
Save resources by 1.2 - 7.3 FTEs
✔ Video replay of every error
Video replay of errors enables fast, easy identification of errors and slowdowns, saving you time and resources.
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✔ Unite teams around a single point of truth for all CX data
Fewer internal meetings plus reduced inter-team friction and internal blame with a single point of truth for all your real-world CX data.
Over 50 leading brands trust thinkTribe to protect their digital CX
Three major causes of CX friction
Identify and address the three major causes of friction impacting customer experience and obstructing your checkout process.
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1. Mitigate business logic issues
These issues such as missing swatches, missing prices and out-of-stock products, significantly impact checkout journeys, leaving products temporarily unbuyable.
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2. Resolve slowdowns
Slowdowns may come and go, often unnoticed as they occur on specific areas of your online store, particular products, product options or only at certain times
3. Minimise technical errors
Bugs in your software, underlying technology, or platform that hinder customer purchases. These issues can be product, category, or basket-specific and often go unnoticed in error logs.
What our clients say
Ready to learn more about reducing lost baskets?
Complete this form to receive more information and discover how thinkTribe can help you optimise CX and improve conversion rates.
How we help leading UK brands reduce lost baskets
Eliminate CX friction before it impacts your customers checkout journeys, with no software to install and no tech team time required. Find more CX issues, faster and prioritise fixes.
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Our cloud-based customer experience monitoring service acts as real shoppers visiting your site 24/7 and performing the same actions your customers do with real browsers - navigating, searching, choosing product options and adding to basket.
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Identify and resolve CX issues that are causing friction along your online journeys and hampering your checkout process, that would otherwise go un-noticed.
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Discover how thinkTribe can help you reduce lost baskets and improve your conversion rates.